If you are unhappy with your order you may return your purchase within 30 days of
shipment for a refund or exchange. Shoes must be in original condition to be accepted
for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed
against defects and workmanship.
Enclosed in every order is:
- Merchandise Return Form to be filled out
- Return Label with instructions for either a return or an exchange
- UPS Pre-Paid Return Sticker for your convenience.
If you did not receive a Merchandise Return Form with your order, please print,
fill out, and return this Return Form (Acrobat
PDF) for your return/exchange.
Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided
is used.The cost of shipping an item us is the responsibility of the customer. (Note:
exceptions to this policy are made for defective items). No shipping charges will
be applied to exchange orders.
Please note that on all exchange requests you will be refunded for the item you
return and then charged for the new item when it ships out to you.
We will process your return/exchange 1-2 days after it is received at our warehouse.
You will receive an email from us to confirm the receipt and processing of your
return. Please allow 3-5 business days for the refund credit to appear on your credit
card/bank account.
If you have any questions, please contact us at 888.718.6898 or via email at
customercare@sofftshoe.com.